CSU: ITIL v3 Service Desk Organisational Structures

This video introduces the organisational structures for the service desk function as explained in the ITIL v3 volume Service Operation.
The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University.
The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these.
As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality.
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

Category:

Education

Tags:

• CSU
• ITIL
• V3
• Organisational
• Organizational
• Structures
• Service
• Desk
• Function
• Local
• Centralised
• Centralized
• Virtual
• Follow
• Sun
• Charles
• Sturt
• University
• IT
• Masters
• Marco
• Cattaneo

[elliscg]

malikaltafhussain I believe its because the virtual service desk are also working from home so on call effectively. Thats 24/7 support with zero overlaps I guess although I agree its confusing.

[IsleBeeBach]

@elliscg Yes, those working on a virtual service desk, can say bye bye to their normal life, as they'll be working 24x7 - day and night hahahaha... What a world!

[drraghunath83]

Dear Marco,

I loved your ITIL videos. They were my Bible for my ITIL test prep and they helped me grasp key concepts & pass the exam in a breeze. Thank for your great effort & keep it coming!!!

[IsleBeeBach]

@drraghunath83 You're welcome! I'm glad to be of some service to this world :-) Let me know what other topics you would like to see covered okay. Cheers, IsleBeeBach.

[malikaltafhussain]

I am confused about the answer at the end of video. why the right answer is Virutal service desk and not the Follow the sun.

[BhanaD1]

Hi Marco

Your video's are very easy to understand and does exactly what it says on the tin!!!

Could you also add video for the ITIL v3 Syllabus ITILMD04-04-4 (Service Stuctures) and also ITILMD04-04-5 (Service Strategy Fundamentals)

Thanks

Daljit Bhana