Published on Mar 17, 2014
hybris delivers a commerce software suite that is best in class, helping a company execute all its direct selling processes and present a single view and a unified experience to all its customers.
By constantly investigating and researching new technologies we are able to integrate these into our software.
Google Glasses and iBeacons are just one of these evolving technologies.
Download the full commissioned Forrester Study: http://bit.ly/OW04zp
At hybris we think that customer journeys should be frictionless, from home to mobile to store, everything should just work. Kinda like this.
Take a look at Miguel, he's interested in a pair of trick skis. Using a simple hybris app he retrieves some product details from a QR code and makes a request for customer service the next time he's in a store.
As Miguel walks into the the store a little piece of magic happens, thanks to google glass, a couple of ibeacons and hybris Sarah the sales assistant knows that Miguel is in the store and exactly what he's interested in purchasing.
We've connected Miguel's Facebook profile to the hybris in-store app and displayed his profile picture in Sarah's Google Glass. She recognises him immediately.
As they walk over to the skis Sarah checks Glass for the product highlights.
She quickly finds the skis and with the product content in front of her she's fully briefed and ready to provide the informed and connected, customer service Miguel has come to expect.
Let´s get the bindings fixed
At payment Sarah notices Miguel has a pair of headphones in his wishlist and the skis have qualified him for a great promotion. Everyone's happy.
In-store or at home it doesn't matter to hybris because we connect everything.
It's the future of commerce. Now.
Thanks to Blue Tomato.