Discussion of Current User Assistance Trends and Technologies
(17th September, 2010) Ankur Jain (RoboHelp Product Manager, Adobe) Mike Hamilton (VP, Product Management, MadCap Software) Tim Green (Head of User Support, EC Software) Dennis Crane (CEO, Indigo Byte Systems) Martin Petts (Channel Manager Europe, MindTouch) Chaired by Matthew Ellison
This lively panel session explores a range of key technology trends and challenges that are facing today's user assistance professionals. Topics covered by the discussion include user feedback and collaboration, search technologies and techniques, team-based authoring, content management, and the future of Microsoft Help.
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