Making The Customer Feel Special - Clip from the DVD

Making The Customer Feel Special - DVD

In order to differentiate themselves, most companies now rely on their employees to bring an element of business awareness to their jobs. Market intelligence, or understanding customer needs, is no longer the sole domain of the marketing department everyone is in sales and marketing.

In this programme, Bernard begins to understand through his friend that he must add value for customers and make them feel special. Failure to follow these guidelines could put his business in jeopardy.

Who could benefit?
All staff who work in a competitive business situation

Key learning areas
Create business opportunities
Make customers aware of your products
Pay attention to individual needs and preferences for service
Make customers feel special
Do your own research

Running Time
10 minutes

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Category:

Education

Tags:

• customer
• care
• training
• video
• dvd