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EMC on Incident Management

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Uploaded by on Oct 18, 2007

Learn about Incident Management, one of the key ITIL processes—and the acute need to automate its early triage phase. In this video, EMC's Glenn O'Donnell, EMC principal product marketing manager, discusses the two basic functions of triage: isolating the root cause of the incident and prioritizing incidents for escalation. Find out how you can dramatically improve overall Mean Time To Resolution (MTTR).
For more information: http://www.emc.com/products/software/smarts/adm/

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