Conflict Resolution Training

Please visit us at: http://www.compliancetraininggroup.com

Welcome to Conflict Resolution training!

This is presented by Compliance Training Group, a division of Diversified Risk Management, Incorporated, a licensed Private Investigation firm which provides a wide variety of specialized services for employers including intermediate and advanced employee and management training on a variety of subjects applicable to the workplace. This course is a practical guide for employers, but we are not attorneys, and, although it is considered very valuable training, we must remind the user it is neither "legal opinion," nor should it be used as a substitute for legal advice from your attorney. It is our strong recommendation all employers retain the services of competent labor and employment counsel.

During this course, you will learn the following:

How to understand conflict and related terminology,
Identify various factors that may contribute to conflict,
Recognize and understand reactions to conflict, in order to better manage attitudes,
Discover the five most commonly used conflict management styles,
Apply appropriate conflict resolution strategies,
Learn how to use effective anger management techniques,
Improve communication skills and techniques, and
Develop of your firm's own conflict resolution system.

There has never been a successful company in which all associates agreed on how the company should proceed at every juncture. Disagreement, and even conflict, will arise wherever one finds motivated and ardent workers. This is the hallmark of a company in which new concepts are allowed to surface and succeed; being prepared for the clash of ideas is good human resource management. Congratulations! The mere fact that you're taking this course indicates your priorities are in order!

The arousal cycle of anger has five phases: trigger, escalation, crisis, recovery, and depression. Understanding the cycle helps us to understand our own reactions and those of others.

The trigger phase is when an event gets the anger cycle started. We get into an argument or receive some information that shocks or annoys us. We feel threatened at some level and our physiological system prepares to meet that threat.

The escalation phase is when our body prepares for a crisis with increased respiration (rapid breathing), increased heart rate and raised blood pressure, muscles tense for action, voice may become louder or an altered pitch, and our eyes change shape, pupils enlarge and brow falls. Your body stance may change as well. Take note of these things the next time you feel angry.

The crisis phase is when our survival instinct steps in, the "fight or flight" response. Our body prepares to take action. Unfortunately, during this phase, our quality of judgment is significantly reduced and decisions may be made without the benefit of our best reasoning abilities.

The recovery phase takes place after some action has resulted during the crisis phase. The body starts to recover from the extreme stress and expenditure of energy. The adrenaline in our blood dissipates gradually. Quality of judgment returns as analytical reasoning begins to replace the "survival response."

The Post-Crisis Depression Phase is the point when the body enters a short period in which the heart rate slips below normal so the body can regain its balance. Awareness and energy return to allow us to assess what just happened. We may begin to feel guilt, regret or emotional depression, especially if we lost control of our best judgment during any of the previous phases.

Category:

Education

Tags:

• conflict
• in
• the
• workplace