Check this interview with Tony Hsieh, Zappos CEO, at ParaFest '09 - Parature Users' Conference in Las Vegas.
Read this blog: Expediting delivery of WOW customer service Zappos-style here
http://blog.parature.com/customerserviceexperience/expediting-delivery-of-wow...
what he's say'n if you sit out in front of Zappos and smoke all day and drink all night with other employees you still have a job, but if you work hard to create a relationship with vendors and build business for the company but you dont follow the cult........ culture values you get fired
cutinocutino 1 year ago