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Black Tomato's Tom Marchant talks to Real Business about what it takes to be crowned a Customer King

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Uploaded by on Oct 2, 2009

How Tom Marchant conceived his business in "deepest, darkest Outback" and turned the travel industry on its head.

Ex-City boy Marchant says travelling is "in his blood". So he ditched his full-time job and set up Black Tomato in 2005 with Matt Smith and James Merrett. Marchant explains how they've gone from "three people obsessively doing everything" to running an award-winning travel site, which puts the customer first.

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