my visit to gatecity bank to remedy a unauthorized charge on my account that resulted in a nsf charge, despite signing a paper previously that prevents gatecity from covering overdrafts on my account and thus making nsf charges impossible as a result. the staff refused to appear on video and became unexpectedly and needlessly hostile and threatening as soon as I verified I wasn't recording. it was a very disappointing visit to my previously favorite bank, to say the least.
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