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Zappos CEO Speaks at Net Promoter® Conference

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Uploaded by on Jul 24, 2009

Zappos.com CEO Tony Hsieh describes the company's unique approach to customer service and company culture at the 2009 Satmetrix Net Promoter Conference in San Francisco.

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  • wow zappos that cool, Im gonna call them right now lol

  • he sounds nervous

  • In Brazil we have a company of Net Promoter Score Research.

    'netpromoter. com.br'

  • Tony's customer service theory has doubled the size of our company and we are now up to over 100 employees!

    Thanks Tony!

  • go on tony dont get nervous

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