gerry brown people 1st discusses the World Host Customer Service programme

Gerry explains that People 1st as a Sector Skills Council, constantly check for skills gaps or areas to improve in the hospitality sector.
Gerry highlights that management and leadership are weak in the hospitality sector, there are not enough chefs, customer service in the UK is very low (in fact England and the UK are rated as 17th in the World).
To tackle this People 1st have adopted the World Host programme. This programme originates from Canada, who consistently rank top in the World for Customer Service. The programme started in Vancover and the People First team are adapting this to the UK market with the Gold Decade of large sporting events coming to the UK.

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Education

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