Simplifying the Management of IT Infrastructure

http://www.ibm.com/ibm/servicemanagement/infrastructure-solutions.html?cmp=us...

Mohan Kompella, Director of Channels and Technical Sales of Softential, which has been an IBM partner for about ten years. Softential helps customers work smarter because they use IBM technology and the IBM ISM platform, They don't have to look at a server, or an application isolation, because all of them work together to develop a single logical cohesive service. IBM can help you visualize the status, the availability and the performance of that service and thereby enable you to focus on what matters most to your bottom line, which is these revenues and integrating services.
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My name is Mohan Kompella, Director of Channels and Technical Sales of Softential, an IBM partner for about ten years. What we see in the marketplace is customers that are increasingly realizing the value from service management, which is obviously a little different from a siloed approach that customers have been taking in the past. So almost all the industries that we work in, customers have IT infrastructure that is extremely heterogeneous, meaning it consists of tens, if not hundreds, of types of devices and systems and applications and so on and so forth that a number of vendors supply to them. So the problem is for them to monitor and manage all of that from a single pane of glass, a single platform, is extremely difficult. So the first and the most important pain point or the business challenge, if you will, that Softential helps customers on, is exactly that. It is consolidating all of that into a single platform. And at Softential, we use IBM solutions to help solve the challenge. Softential helps customers work smarter because using the IBM technology and the IBM ISM platform, Softential is able to tell the customer, hello, Mr. Customer, you don't have to look at a router, you don't have to look at a server, you don't have to look at application isolation, because all of these work together in developing a single logical cohesive service. We can help you visualize the status, the availability and the performance of that service and thereby enable you to focus on what matters most to your bottom line, which is these revenues and integrating services. Our customers deliver revenues and integrating services to their end users, so every single minute that one of these services experiences a down time, that costs them money -- both directly and indirectly. So when Softential delivers these solutions, customers are typically able to reduce outage times from anywhere between 50 and 80 percent, which is a tremendous amount of savings in terms of cost, both tangible and intangible. From day one, Softential has always focused on making sure the customer sees value, not just from the off-the-shelf software components, but also from all the other ways in which they can take advantage of the software purchases that they make. So we have WebAdmin that helps customers centrally manage and administer Tivoli solutions, thereby reducing their TCO and increasing the ROI. Softential also has OpsAssure that integrates Tivoli data with Google Maps data as well as NOAA weather data to provide situational awareness to customers. IBM software helps customers solve real problems. They solve real problems by helping customers save money, make money, and go to market quickly when they have new service offerings.




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Category:

Science & Technology

Tags:

• Mohan Kompella
• Softential
• service management software
• continuous data protection