Customer Service Training Video

http://www.telephonedoctor.com/

MAINTAINING CUSTOMER RELATIONSHIPS

Most everyone understands the importance of excellent customer service during the purchasing process. But what happens after the transaction? How do we cement a relationship with customers to move their purchase from merely a transaction into a long-term relationship? This course emphasizes the importance of follow up after the sale and gives realistic examples of how to handle the five most common follow-up scenarios.

Part of the Telephone Doctor Complete DVD Training Library Series - to preview dozens of training courses please visit http://www.telephonedoctor.com

Category:

Education

Tags:

• telephone
• doctor
• customer
• service
• training
• video
• dvd
• course
• nancy
• friedman
• phone
• retention
• relations
• communications
• care