BridgeTrak Help Desk Software - Issue Escalation Software

When issues are logged and tracked in the central BridgeTrak help desk software database, you can employ BridgeAutoEscalate to:

Automatically reassign issues to BridgeTrak agents based on specified criteria!
Notify help desk agents by e-mail of a new issue, a re-assigned issue, or an issue whose status or priority has changed.
Trigger notifications based on issue actions that you define such as "issue escalated", "issue reassigned", or "issue exceeds time".
An automatic notification can also be triggered whenever key fields (i.e. Category, Item, Assigned to, etc...) for an issue change.
Create notification rules from your BridgeTrak queries to help you expedite communications and manage Service Level agreements.

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Tags:

• help
• desk
• helpdesk
• issue
• management
• IT
• calltracking