Proactive Customer Service : Rapport Building & Cross-Selling

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Uploaded by on Aug 17, 2010

http://www.telephonedoctor.com or call 800.882.9911. Access Web-based delivery of these same courses at: http://www.serviceskills.com

America's Favorite Series Of Customer Service Training DVDs. This title is part of the 18 module library from Telephone Doctor® Customer Service Training.

Copyright © Telephone Doctor, Inc., St. Louis MO, All Rights Reserved.

Discover the Three Levels of Customer ServiceThere are basically three levels of service in the world. Do your customer contact employees deliver passive, average, or proactive service to your customers? This popular video training program teaches the importance of high energy, enthusiasm, rapport building and cross selling. Purchase price $495.


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Package includes:
chaptered DVD featuring closed captioning
19 minutes running time
comprehensive leader's guide
25 desktop reminder cards
accompanying powerpoint
1-year workbook distribution rights
10 year guarantee against DVD defects

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