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Melbourne Airport - Enterprise Asset Management & IT Service Management convergence journey

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Published on Sep 11, 2012

http://www-01.ibm.com/software/au/tiv...
David Riepsamen, Melbourne Airport
There are over 30 million passengers that pass through our gates each year. There's 200,000 aircraft movements and there's also an amazing 11,000 bags per day. There are 12,500 staff that work in Melbourne airport and there's 225 staff that actually support the airport itself. Melbourne Airport own about 20,000 assets in the system and probably a lot more out in the field.

The challenges the business was facing was we had an unsupported system which was slow and becoming a little bit unstable, so we needed to perform an upgrade to provide stability to our users.
Melbourne Airport was growing as a business and the system didn't allow for that growth.

The solution we chose for Melbourne Airport was Maximo Version 7. We were currently using Maximo 5.2 at an asset management level, and we also wanted to combine the asset management with the Maximo Module TSRM to provide a converged platform.
The asset management system allows Melbourne Airport to track its assets through fault management and also through preventative maintenance. TSRM Module for Maximo allows the ICT service desk to track service requests, incident management, knowledge management and problem management.

Maximo was able to provide a unique solution where we combined the asset management system together with the TSRM Module in Maximo and provide one converged solution. What Maximo has allowed us to do from the end-users point of view is to receive comments, back not only from the person reporting the fault, but also from the person who is repairing the fault.

Maximo now has the ability to allow managers and supervisors to access Maximo through the iPhone application. The iPhone application allows managers and supervisors to transfer work orders off to different areas of the business if they've being misclassified, and it also allows them to close work orders then and there.

We've only been using the solution for three months and already we've seen a significant drop in the amount of fault maintenance and a significant improvement in the preventative maintenance. The benefits that the Melbourne Airport staff are seeing with the new implementation is the ability to log their own faults to the ICT service desk. This allows them to track and to find out updates of where their fault is.

Some of the benefits of combining the asset management system and the TSRM system was that we had greater visibility of assets and locations as they were stored on one central location.

Some of the benefits that we've seen from a reporting point of view is that the database is kept in one central location so we can provide results from the business side of things and also from the IT side of things.

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