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ConsultCRM SLA Monitor for Microsoft CRM

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Uploaded on Jul 12, 2011

ConsultCRM's SLA Monitor provides for 2 functional areas: Monitoring of SLA breaches and monitoring of hours spent against contracts with pre-paid hours. The SLA Monitor works with the Contract and Contract Line capabilities, but augments this with a Monitoring programme, a Time Credit record and a 3-stage alert functionality.

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