S*** Support Agents Say - HD 1080p

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Uploaded by on Jan 20, 2012

Phrases you will hear a lot if you call customer service.

Created by Matthew at Zendesk -- @mattlatmatt @zendesk

Written by: Many people at Zendesk using good old Google Docs.
Produced by: Zendesk
Directed by: Matthew Latkiewicz
Total time spent on this video: written on Monday, shot on Wednesday, edited on Thursday.

*Yet another response to the S*** Girls say meme.

  • likes, 6 dislikes

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Top Comments

  • Bahahaha this is so true. Best part, "Alright...Thanks very much, I love you."

  • Don't forget hearing the Support agent getting yelled at and just saying "Maam, Maam, Maam" while trying to get a word in.

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All Comments (37)

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  • I think I found my new husband. :)

  • hahaha! CMD : C for commendation, M for me, D for do it now! another $5 yey!

  • "Yeah sorry we got a ,uhh, got a new system here it's running kinda slow" ~Me every call

  • Hilarious!

    

  • this is gold :)

  • Or, how about when a customer recommends a good album, app, book, TV show, etc...

    We're always like, "Definitely. I'm writing it down right now! Can't wait to check it out!" Hah!

    Or, when the customer's like, "my phone screen cracked all by itself! I never touched it!" And, we're like, "Uhhhh... Okay?"

    :P

  • You forgot the "NO, I'm not in India ma'am."

  • I find it more effective to just let them get it all out. If they feel like they've been listened to, they usually calm down.

  • Obviously you don’t take customer support calls, otherwise you would be on the floor laughing.

  • "Do we integrate with a fax machine" that's the type of questions I get all the time. My favorite is when people don't know the difference between a cell phone and a PC. I love this video, keep doing more, our entire office was laughing. This video is worth the price of ZenDesk each month for our company!

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