Social Media Customer Care - AT&T

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Uploaded by on Nov 3, 2011

Learn how AT&T utilizes social media to provide prompt customer service. Customers can ask the social media team questions and get information on new products within a matter of minutes.

Visit us online:
http://www.facebook.com/ATT
http://twitter.com/attcustomercare

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  • I am so disgusted with AT & T. I've left twice and should know better than to return. I've learned one thing-cheapest isn't always best, and in this case, it's better to pay more and receive good customer service. AT &T'S customer service is the worst of the worse. I was transferred 5 times today and on the phone (mostly hold) for 1 .5 hours before hanging up. I am trying to clear up my parent's bill. How can a person get anything resolved when we can't even speak to a knowledgable rep?

  • Why is it AT&T advertises a contest where people can sign into a promotions page, yet AT&T doesn't allow a person to access their "promotions" page. What gives? No one can even ask a question if it does not pertain to an AT&T account. I am computer literate. Your website is incredibly difficult to use. Do you even have a promotions page in your talent search area or is this just a big joke? Please respond.

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