Social Media Customer Care - AT&T

Learn how AT&T utilizes social media to provide prompt customer service. Customers can ask the social media team questions and get information on new products within a matter of minutes.

Visit us online:
http://www.facebook.com/ATT
http://twitter.com/attcustomercare

• Category

  Science & Technology

[333leerebecca]

In the past, I would rather have a root canel than call AT&T

when I had lost my connection with internet. I am happy

to share my experience today, which was perfect. The

lady did not treat me like an idiot, or crazy. She was very professional

and at the same time, allowed me more than a nana second to follow

her command. She was kind and a very knowledgable. The entire

experience was very non stressful. THANK YOU!

[lexiegram]

I am so disgusted with AT & T. I've left twice and should know better than to return. I've learned one thing-cheapest isn't always best, and in this case, it's better to pay more and receive good customer service. AT &T'S customer service is the worst of the worse. I was transferred 5 times today and on the phone (mostly hold) for 1 .5 hours before hanging up. I am trying to clear up my parent's bill. How can a person get anything resolved when we can't even speak to a knowledgable rep?

[Susan Lanphere]

Why is it AT&T advertises a contest where people can sign into a promotions page, yet AT&T doesn't allow a person to access their "promotions" page. What gives? No one can even ask a question if it does not pertain to an AT&T account. I am computer literate. Your website is incredibly difficult to use. Do you even have a promotions page in your talent search area or is this just a big joke? Please respond.