How to cancel your Clear Internet Service

These guys are liars. Their "Clear" modem has horrible latency, and the bandwidth is horrible. They claim it's 10~25Mbps, but I doubt you will ever see more than 1.5Mbps, when it's not cutting off completely.

Called them twice to try to cancel the account within the 30-day trial period. They kept saying they would send a shipping label, but they never did. In fact, the first time I called they claimed to close the account, but the next time I called the guy in Philippines told me the account was still active. I was told I would receive a shipping label within 24 hours. After More than a week of waiting, I took the matter in my own hands, brought the modem back to the place I bought it: the kiosk in the mall.

I kindly explained to the guy that I would like to return it. He tried to tell me to call the customer service number again, but I just know their plan is to wait more than 30 days so they can claim me in 2 year plan. The kiosk clerk wouldn't give me his name, and was quite nasty about the whole thing. Eventually though, he got annoyed, he grabbed the darn thing I was trying to return and he threw it into his kiosk, freeing me from the Clear curse.

I was delighted to call Clear customer service now, and let them know that their representative took the modem back. It's a darn good thing too because turns out they didn't have any plans to send me this shipping label without which I would be responsible for their modem. Anyhow, they couldn't believe it... so they had to call the guy to confirm that he really took it. Yup, he really took it.

Moral of the story: Stay clear of Clear.

Category:

News & Politics

Tags:

• Clear
• Clearwire
• Contract
• ISP

[rocaho001]

LYKABAWSS. You should've called security and told them he is throwing stuff and it's scaring you. He could hit you you know :D What a little cunt.

[STLShu]

How the hell are these crooks still in business. I can't get them to stop calling me to try to reconnect my service. I get a call about 5 times a day and would consider that harassment.

[Harleybum]

I suspect the guy in the mall is now out of business.Clear hits him with a chargeback, soon he is losing money..NOT making any kind of profit.Clear has buttfucked a lot of these guys .......