RENTAL CAR FAIL! Enterprise Rent A Car gives filthy Chevy HHR - gmtruckclub

Picked up a Chevy HHR from Enterprise Rent-A-Car today and it was filthy. Clearly they did not clean this out at all and are running their vehicles very hard. End of the line for Enterprise and their customer service? Is this just me, or do other people notice a decline as well?

Rental car abuse and rental car fail for sure!

Full Story Here: http://www.gmtruckclub.com/forum/showthread.php?69239

Category:

Autos & Vehicles

Tags:

• gmtruckclub
• chevy hhr
• enterprise
• enterprise rent-a-car
• car rental
• bad customer service

[Jmslone55]

Just read your full story I understand not liking a dirty car it is obvious it wasn't perfect however tar on the outside is tough to get off and it sounds like if I read right you called and asked what they had they told you and u said the hhr they ran it in real quick and cleaned it that stupid light grey shows stains like crazy ask any detailed and sometimes it's not coming out bad choice in color not eracs problem they offered to clean again and try to fix it u said no ur in a hurry(yet have

[gmtruckclub]

@Jmslone55 yeah, this was a while ago. We reserved the car and gave a credit card to hold it (we had a kid in the NICU and after a 10-week hospital stay we crashed and then went to rent the car on the way so we wouldn't miss visiting hours) and they told us that it would be ready and waiting for us. Didn't happen.

[gmtruckclub]

@Jmslone55 yeah, this was a while ago. We reserved the car and gave a credit card to hold it (we had a kid in the NICU and after a 10-week hospital stay we crashed and then went to rent the car on the way so we wouldn't miss visiting hours) and they told us that it would be ready and waiting for us. Didn't happen.

[gmtruckclub]

@Jmslone55 yeah, this was a while ago. We reserved the car and gave a credit card to hold it (we had a kid in the NICU and after a 10-week hospital stay we crashed and then went to rent the car on the way so we wouldn't miss visiting hours) and they told us that it would be ready and waiting for us. Didn't happen.

[gmtruckclub]

@Jmslone55 yeah, this was a while ago. We reserved the car and gave a credit card to hold it (we had a kid in the NICU and after a 10-week hospital stay we crashed and then went to rent the car on the way so we wouldn't miss visiting hours) and they told us that it would be ready and waiting for us. Didn't happen.

[ucantcme0220]

tell them to take it around and clean it im a service agent at an rental car place and i never let them rent a dirty car

and besides its not are fault at times if the cars are dirty.. blame the stupid people who messed it up before they rented it to u !!! we do are best to get each car clean and as fast as we can... we dont get paid much and we work in the f'n hot heat tooo with barely any lunch break at times

[gmtruckclub]

@ucantcme0220 - That's clearly a management issue - if workers are not given their breaks properly it's a violation of federal employment law. But at the end of the day we were given a very filthy vehicle to drive.

[freshmeatz]

lol this is the same HHR my wife got to rent in Omaha in Sept 2011, it was a replacement for a charger she rented that blew the radiator 100 miles outside Iowa, Enterprise tried to charge our insurance company 9k for a new radiator stating it blew the heads also. Needless to say they got 5k and are attempting to collect the rest pending counter-suit filed on our half. they are nothing less then another blemish on our economy of run a muck corrupt corporate scum.

[gmtruckclub]

@shuff14 Fail to see how this is a moronic move on my part ... or how posting a video makes me lazy. You've got a disconnect in your (limited) logic.

[gmtruckclub]

@shuff14 yeah, that would be more believable if the entire crew wasn't fired the next day. "busts their ass to clean cars" ... that's laughable. You don't like it ... go finish playing with your barbie dolls.

[carolinabanga]

Fuck enterprise, I had a car put on rental from my insurance company when i was rear ended, went to go pick it up with id and credit card and they refused to give me my rental. I would rather ride a bike then rent a car from enterprise, oh and that whole thing about we'll come pick you up, bullshit.

[ValerieLR100]

haha....maybe you should contact the Taylor family on this one :)