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The History of ITSM Software

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Uploaded by on Aug 14, 2008

The ITSM software market has a long, tangled history. This little number highlights the injustice bestowed upon IT organizations throughout the world.

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Science & Technology

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Standard YouTube License

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  • HP Service Manager is based on Java, C++ and JavaScript and runs on Tomcat, Websphere, Weblogic and JBoss, and none of these technologies existed in 1981. Duh!

    You got the history of SM somewhat right, but the rest of that video is BS. whatever...

  • Fascinating video. I worked for Software Artistry when it was acquired by Tivoli/IBM, and then when the unit was purchased (and retired) by Peregrine. Was also there when the books were "Enron'd". I'm amazed at the ability of Service Desk to persist in the market. Heck, I even remember using PNMS (but not at all fondly). Did you know it was designed to run on an IBM mainframe (MVS) system in the 80's?

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