Brooks International presents Ross Shafer. http://www.brooksinternational.com . Ross Shafer is a 6-time Emmy® award winning comedian, writer and network TV talk show host who has turned his energies toward excellence in the corporate marketplace. As his friend Jay Leno put it, "Finally a motivational speaker, without the speech!" Since l994, Ross has written and produced (14) HR Training Films on Customer Service, Sales, and Motivation. Ross also founded the Customer Empathy™ Institute dedicated to training the nuances of humanity as it relates to customer service. He speaks to 100+ organizations each year, and is the author of The Customer Shouts Back! and Customer Empathy. In his newest book, Are You Relevant? Twelve Reasons Smart Organizations Thrive in Any Economy (published Jan. 2009), Ross shares his insights from working with dozens of successful companies, across many industries, and offers directives for thriving in ANY economy.
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