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Uploaded by LittleBigThings on Sep 22, 2010
Tom Peters encourages us to become students of apology. He says, "Learning how to apologize effectively is the real essence of strategic strength."
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I love this. An "authentic" apology is a lost art. Pride and ego keeps getting in the way. I would also say that an authentic apology must be followed by authentic action that solidifies the intent of the apology.
timage01 1 year ago
I still believe this can be something a lot of corporations can hide behind.
BeeRich33 1 year ago
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I love this. An "authentic" apology is a lost art. Pride and ego keeps getting in the way. I would also say that an authentic apology must be followed by authentic action that solidifies the intent of the apology.
timage01 1 year ago
I still believe this can be something a lot of corporations can hide behind.
BeeRich33 1 year ago