Leadership: The Power of Apology

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Uploaded by on Sep 22, 2010

Tom Peters encourages us to become students of apology. He says, "Learning how to apologize effectively is the real essence of strategic strength."

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  • I love this. An "authentic" apology is a lost art. Pride and ego keeps getting in the way. I would also say that an authentic apology must be followed by authentic action that solidifies the intent of the apology.

  • I still believe this can be something a lot of corporations can hide behind.

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