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Craigslist: Customer Service

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Uploaded by on Nov 1, 2008

Citing an excerpt from The Cluetrain Manifesto, Craigslist founder Craig Newmark describes markets as "conversations" - a powerful insight into the unique philosophy of customer service that helped him reach 10 billion monthly page views.

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  • @SelfGoverned Word! i agree with you on everything... especially on "What good is "free advertising," unless you're FREE, TO ADVERTISE". Well said!

  • YIKES: "CL" SERIOUSLY... needs to get their act together:

    customer service score board.com / Craigslist

  • @ixibittherus I would be very interested in HOW one is to go about BYPASSING CL's "Spam Bot..." as I can't seem to get my ads to stick?! I would gladly pay say $1.00 a day for the ad exposure... IF the site was redesigned (it's 2011, for Christ's sake!?) and some more people were HIRED to police spam, answer the phone, etc. What good is "free advertising," unless you're FREE, TO ADVERTISE, w/o having them REMOVED... for NO LOGICAL REASON!?! WST

  • I posted (3) differentiated ads in three separate categories, and ALL THREE were removed (2% eh???) within approx. one hour!? I requested an explanation of WHY they were being removed... but have only received canned emails, that are reminiscent of eBay's "CSBS" that tells you NOTHING of any relevance, or use!? If you can't "re engineer" a website that looks and functions like it was designed in about 1997... then perhaps CHARGING for ads... might actually kill several birds, with one stone???

  • CL's customer/feedback/help service is useless, it's a joke. Your spam filter sucks, my ads are always ghosted. I spend time on creating a nice ad only to find out it doesn't appear in the listings. However, if i go through a proxy, hack around a little, my ad posts with no problems. There are tons of spammers still on CL, step up your game CL.

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