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Uploaded by phemp on Apr 19, 2011
Harvard Business Publishing: Customer Focus
People & Blogs
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Nice thought ...empathy in a customer service can not just result in a customer delight a customer "aha moment" I will use this also a case study :)
anshulsushil 9 months ago
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Nice thought ...empathy in a customer service can not just result in a customer delight a customer "aha moment" I will use this also a case study :)
anshulsushil 9 months ago