How to Optimize Your Tech Support Process
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2:10
Understanding Cabling by CAT Labelsby ciscovid3,534 views- 1:57
Making Sense of Network Logsby ciscovid760 views
- 2:07
What is a Port?by ciscovid18,160 views
- 1:47
What Are Bots, Viruses, Malware, and Spyware?by ciscovid12,702 views
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What is IPv6?by ciscovid12,017 views
- 2:02
What is QoS?by ciscovid17,675 views
- 1:41
What is the Ethernet?by ciscovid28,923 views
- 1:56
What is a Firewall?by ciscovid32,618 views
- 1:56
How Do Hackers Find My Network?by ciscovid20,082 views
- 1:55
What is NAT?by ciscovid31,114 views
- 6:42
Cisco Router Tutorial 1by Viperboy0323119,191 views
- 1:49
What Wireless Can and Can't Do for Your Businessby ciscovid896 views
- 1:48
How Can a VoIP Phone Call a Non-VoIP Phone?by ciscovid3,674 views
- 1:56
Is VoIP Really Worth the Trouble?by ciscovid2,614 views
- 0:58
How can you can tell if your computer has been hackedby Computermaster123451,312 views
- 1:48
Software Phones vs. Hardware Phonesby ciscovid726 views
- 0:23
James does tech supportby dnordo128 views
- 7:19
1st Line Support Processby RomaxJamie984 views
- 1:47
Can I Mix Vendor Devices on My Network?by ciscovid742 views
- 9:23
Process Analysisby MichelleWeitlauf11,697 views
for the network cabling and configuration, we use the tools to check the cables, if it's a problem between the phone company and the LAN then you communicate with the guys and ask for more info. Router or Switch config is not a catastrophe either. So the real situation we may use the service is the hardware, if a power supply, a fan, a port or an expansion card dies. Well CCNA/CCNP guys who have PC part knowledge can fix simple things like these by ourselves, unless the guarantee expires if you
hrbear 1 year ago
I remember the troubleshooting chapters at CCNA/CCNP classes. The instructor asked us to construct a sample network and apply protocols. Then he asked us to leave the classroom, and go for a coffee. He then destroyed our networks and made things a mess :-) After that he asked us to fix it. It wasn't as difficult for us, according to the curriculum, starting at the physical layer, cables, jacks, then moving up to upper layers, the technicians can discover the problems. So the issue isn't as bad
hrbear 1 year ago