TDAmeritrade Problem

I've had a series of problems with TD Ameritrade's StrategyDesk. It seems that every time they upgrade the software, they generate a new problem. These problems variously are : Orders are placed to the wrong account, slow orders resulting in financial losses, periodic odd error messages requiring a shutdown of the software while day trading and the latest problem: The software stalls out and restarting it, or rebooting the computer doesn't help. The only way to keep it running is to constantly click on any stock ticker, but then often it just stops a second later. I often spend the whole day clicking to keep it running. TD Ameritrade just stonewalls the users. They either say, 'You did it', 'You accept the risk of using our software' or 'We can't duplicate the problem and nobody else has the same issues.' So. Here's a short video clip. Watch the Level II stop working. Then watch it restart as I click on the ticker.

Category:

Education

Tags:

• TD
• Ameritrade
• TDAmeritrade
• Strategy
• Desk
• Strategydesk
• problem
• online
• broker

[samyo01]

@KATOMATE01 Actually, I presently have an Intel dual core laptop with 3 Gig of Ram. I run Windows 7 and my Cable Modem clocks in at 10 MB/Sec. That's not what I had at the time, but I keep pretty much up to date every year. The documented issues are what they are.

[KATOMATE01]

I've used this platform before with no problems...I really am not trying to be a smart ass, but i'm 90% sure your problem is either a shitty computer or shitty internet. Next time don't try and use your Windows 98 and a dial-up connection to trade on :)

[termapep]

Garbage Soft ware..What would be the best soft ware they should use?? Does E-Trade, Charles Schawabb use the same software?

[samyo01]

Oddly, I thought the stock market was a scam for most of my life and avoided it. It wasn't until my IRA tanked that I became personally involved. If you have no interest in trading or 'just don't get it' then you are better off with betting on the horses or whatever. Trading is a learned skill set like anything else in life. Just like any business, you have good days and bad days..Good weeks and bad weeks. Trading is anticipating stock moves and controlling risk. Just like any business.

[MELO2STAT]

Funny that sports betting is illegal in this country and this so called "investing" in the stock market is legal. Both are gambling...except stock trading is glorified in this country and sports betting is frowned upon. 

Complete bullshit all these companies like TD Ameritrade and E-Trade. I'd rather throw money on a point spread in sports than invest with all these fucking frauds in suits trying to steal your money.

[biddlefoxx]

August 12, 11 Ameritrade decided to make investment decisions for me. Without notice or authority, they swept over $400,000 into their MM acct. Then blocked me from exiting/ liquidating those funds, which prevented all trades. Calls, emails, and pleas for help went unanswered. They changed my login without notice. Sept 30,11 their entire platform is shut down. Can't enter, exit, or manage any trades.  I have filed complaints with the SEC. Any ideas on where I should move my trading?

[chancey1979]

I have never had the particular L2 problem that you have but my charts would freeze up alot. I downloaded CCLEANER and use it to clear my cache or whatever it does about every 30min. Ever since then SD runs without a hitch. You should try that

[HoneySiegalSurvivor]

I worked at Toronto Dominion Bank at Sutton Place Hotel and another branch in Downtown Toronto during a summer as a part-time job during college.

I also had my wedding reception at the top of this luxury hotel. MY father the late Henry Siegal Queen's Council had died 7 months previous in 1980. It appears that TD Ameritrade may have links to the astounding fraud of the estate of me deceased created by numerous attorneys in both US and Canada. If that is true it is my intent to resolve the prob

[micahmagoo1]

Thank you for responding. Our sell definitely went through and there response, when it was reversed many hours later, was that we cancelled it, though we didn't, and they had no back up proof, etc. Perhaps they did make a mistake and wouldn't admit to it, but the trade went through fine originally, and it was not a stock whose trading had been stopped. We have had too many instances where they don't explain anything, just leave you with errrors.  It's not a good company to trade with.

[samyo01]

However, my experience with TDA would suggest they will say anything rather than admit their system, product or staff has screwed up. In other words..Lie!