Service for Guests with Disabilities and American Disabilities Act (ADA) Regulations

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Uploaded by on Oct 3, 2011

http://www.ahlei.org
This video Enabling Independence: Service for Guest with Disabilities outlines how the American Disabilities Act (ADA)affects the hospitality industry. It highlights the unique needs of guests with various disabilities and identifies how lodging employees can accommodate their desire for independence. It also covers expanded ADA requirements regarding power-driven mobility devices, service animals, and practical steps you can take to ensure the safety and satisfaction of guests with disabilities.

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