http://www.smartdraw.com/enterprise/vpm/customer-profiles/printing.htm
L+L talks about how SmartDraw has improved its business process documentation and the business. Many of L+L's premier accounts -- large corporations in the pharmaceutical and electronics industry -- require extensive documentation of internal quality control processes. And, while L+L had this documentation, it had lost its relevancy while it was gathering dust on the general manager's shelf for over a decade.
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