An effective conference call will have rules that govern how the callers should act, such as identifying themselves when talking and not interrupting when someone else is speaking. Find out about conference call etiquette, such as setting the agenda in advance, in this free video on telephone technology from a call center supervisor and trainer.
Expert: Kathy Robshaw
Contact: www.TelephoneEffectiveness.com
Bio: Kathy Robshaw set up the first out-bound business-to-business call center in England many years ago.
Filmmaker: Christopher Rokosz
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