Patients Needs Come First: Service Excellence in the Emergency Department

"PATIENTS NEEDS COME FIRST" for ATLANTIC HEALTH SYSTEM. (You will view only a trailer of the final 25-minute program). With real-life emergency room episodes unfolding around them, the production team Directed by John R Buonpane, was in the ER of the General Hospital Center at Passaic, NJ, shooting a fictionalized version of real ER situations. The three-day-shoot for a 25 minute ER training video entitled Patients Needs Come First: Service Excellence in the Emergency Department --- involved some 26 cast members; a mix of hospital employees and professional actors. Unlike most training videos, Patients Needs is a seamless dramatic presentation without interruption. It was a really humbling experience, notes Director/Producer John R Buonpane. On the one hand, we found ourselves immersed in the grim reality of the minute-by-minute activity of a real emergency room. On the other hand, we were play-acting and creating drama. We had to keep reminding ourselves that this was no set—this was the real thing. And, while we may have been guests, we had a heavy responsibility to avoid being intruders. Because it portrays generic situations and problems, the video, which is accompanied by a discussion guide written by Dr. Nelson, is available for distribution nationally by AHS. Funding for the video was provided by the ADP Foundation, and the New Jersey Healthcare Foundation. www.ahsys.org

Category:

Education

Tags:

• Atlantic
• Health
• Systems;
• John
• Buonpane;
• The
• Wizard
• Company;
• Patients
• Needs
• Come
• First:
• Service
• Excellence
• in
• the
• Emergency
• Department;
• AHS;
• Medical
• training