The future of customer service

BlackBerry takes a look at the impact mobile technology could have in the future of customer service.

This video shows how businesses could use integrated social networking to better serve customers and to improve employee collaboration and engagement. A fictional utilities company uses social networking to track, respond and improve their customer experience and service levels whilst increasing staff productivity.

• Category

  Science & Technology

[Zehn Sarwar]

Whats that phone

[Romana mhta]

Excellent job

[Preston McGoldrick]

Awesome

[harry cubley]

Cool

[mbond65]

This looks easy, try getting a user to activate there BB. Or provisioning a sim for bes

[MrHaxx1]

We don't even have non-lagging smartphones yet, I doubt this is going to be possible any time soon.

WIth that said, it would be awesome if it was.

[badger troll]

Umm I thought most high end Market phones do this already?

[TOC82517]

Pretty cool

[stuart maclean]

So fake

[13karatemaster]

Bioplastics??