CSU: ITIL v3 Service Level Agreement (SLA)

This video introduces the concept of a service level agreement (SLA) as explained in the ITIL v3 volume Service Design.
The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University.
The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these.
As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality.
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

Category:

Education

Tags:

• CSU
• ITIL
• V3
• Service
• Level
• Agreement
• SLA
• Charles
• Sturt
• University
• IT
• Masters
• Marco
• Cattaneo

[Trex83y]

Marco, I finished all you films :D may I contact you and ask you some questions please ?

[IsleBeeBach]

@Trex83y Yeah - feel free, although I typically have more questions than answers LOL

[agreementtemplate]

Wow!!!awesome informative video and an operational level agreement (OLA) defines the interdependent relationships among the internal support groups of an organization working to support a service level agreement (SLA).

[motaglay]

Great Content and as usual GREAT presenter! ... thanks for sharing :)

[Trex83y]

Good evening Marco,

I was wondering if I can find the whole package of movies and download it, I do not use youtube that much, and I would prefer them on my HDD. And 2nd of all, maybe you can help me with some exam dumps, it would be great.

Thanks in advance,

Jordan

[pope314]

Finally I get SLAs.  Thanks Marco!