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Customer service isnt about you, its about the customer

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Uploaded by on Nov 3, 2008

As a result of this workshop you and your organization will:
•See your customers as they are, not as you wish them to be and have a keen awareness of their needs.
•Understand that your customers evaluate their total experience with your company as a whole.
•Act like the entire organization is the customer service department, and gain a major competitive advantage.

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