Mismanaging the angry patient

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Uploaded by on May 7, 2009

Mismanaging the angry patient
See more information about using this education tool on www.pennine-gp-training.co.uk in the Tools for Trainers section

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Education

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Standard YouTube License

  • likes, 4 dislikes

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All Comments (12)

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  • Admittedly the doctor is poor but she just needs to take some paracetamol, whats the big deal about a sore throat?

  • this isnt really mismanaging anger...this is:

    1. sucking at history and physical exam

    2. not explaining anything initially which puts you off on a terrible foot

    3. having zero confidence and saying "ehh" a million times

  • what a jerk of a doctor!

  • shit video foe educational purposes..

  • end of the day shes got a sore throat so just tell her to fuck off

  • Shoulda broke a chair leg off and rammed it up his ass! lol

    But, really, what's so wrong in writing a prescription for low grade antibiotics and some codeine? Just because a patient doesn't go to 'med' school doesn't mean that they're clueless to what will help them.

  • so how would you deal with the anger?

  • @Shiney2808 he didn't do much of a history, doesnt come across as empathetic at all! no ICE - ideas concerns, expectations..

  • Great teaching resource. thanks

  • Would be really helpful to actually write why each is terrible and what should have been said/ done instead? Thanks.

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