Help With Tax Credit Overpayment
Uploader Comments (nowayavailable)
All Comments (31)
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You're right! Their computers are full of bugs that cause overpayment! When I asked them what I have done they told me it was a mistake, it was the computers fault!
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Think I get the gist of what you were trying 2 say. Yes I know the figures but you obviously dont know what a statistic really is if you think vague, unproven, un-researched statements like virtually everyone is 1.
You have no idea, as has been proven, & are prepared to make sweeping generalisations with no proof or concept of the effect this has. I can see no benefit 2 any1 in continuing to respond to u, so I wont. (But will delete ur follow up bluster if it becomes 2 samey or offensive)
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As you are the so good with statistics, I put it you you that virtually everyone of these overpayments is a) People not doing their annual renewal, b) People phoning several weeks late to notify of important changes, and c) Small overpayments of less than £50 (often due to claimant reporting on time, but the payment already issued for next day or so)which are absorbed into the next years award.
Outwith these three scenarios, how many new overpayments occur?
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oh great, another HMRC employer how can't read! 20 a day was an EXAMPLE!!!
as for "theres some (overpayments) kicking about", theres 9 MILLION!!!! with each year bringing on average 1.5 million NEW ones!
read before ranting, then go and have a real, unbias look at your workload and see if they are 'really' all late notications (or missing post cases as we like to call them)
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What rubbish PJ no advisor deals with 20 overpayments a day!?!
There are some old overpayments (mainly from 2003/04/05) kicking about but new ones - the only ones an advisor is likely to see are due wholly to late notifications, and it's much less than 20 a week, never mind 20 a day!!
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tax creduts re a con. They are absolutely terrible. The staff are highly unhelpful and since 2005 i have had 3 big problems all of which i have been in the right. close down this system and open something where the staff actually know what they are doing!
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When r u HMRC staff going 2 face the fact that u only experience a tiny % of the 8 MILLION overpayments. Even at a rate of 20 cases a day for 2 years thats 10,000. Thats 0.00125%. Not exactly indepth analysis is it. Yet they claim themselves as some type of expert, ironically believing that because they work 4 the dumb ***** who caused the whole mess, they no better than those suffering the systematic maladministration. Ps. do u get loyalty pay 4 sticking the boot in when u aint even clocked on?
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I dont need to see your letters I have seen notes on accounts stating o/p's were remitted and apologies issued and I have seen notes with misadvice by previous advisers. However pretty much all o/p's I personally dealt with I had no sympathy as they were the customers fault and they were all offered COP26 and TC846 to dispute the o/p further. I am aware there are genuine cases where the o/p is not the custoemrs fault. But your vid is wrong in stating HMRC dont offer disputes, most advisers do.
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Shame you can't see the letters of apology I've received from several customer service managers regarding poor customer service, delays in dealing with my claim and "technical errors". Maybe you were one of the advisors I had to read the guidelines to before it was accepted that I was right and the "overpayment" was their error. Shame also that it takes a "crusade" to make people aware of the horrendous effects on our lives that these errors have.
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Absolute rubbish. Customers are always told they can dispute the o/p as it is the only course of action available to a customer. Nearly all o/p's I have dealt with (over a 2 year period) have been due to late notification of change or increase in income, especially after a current year estimate has been provided. That said there are cases where it was not the customers fault but these are in the minority. I am glad not to be part of NTC anymore, oh and best of luck to your crusade.
Believe me it does have meaning, i deal with shit like this everyday, the fact you say that we rarely tell people about "request to reconsider recover" is garbage, one of the first things we suggest is to "dispute" any overpayment, which, if we are to blame we will remit any overpayment,however, if you've been paid too much you must expect to pay it back!! common sense really
gmac8998 3 years ago
What you believe happens, and what actually happens are two different things. Why not go to our website (an easier address is TaxCC dot org), go into the forum and read all the horror stories in the New Members thread. Case, after case, after case. The truth of it all.
Then see if you're still indoctrinated by the HMRC view of it all...
You never know, you might even join us? We have never blamed HMRC employees for being given a huge mess to work with...
nowayavailable 3 years ago
what a load of shit.
gmac8998 3 years ago
Your single brain cell is obviously looking for a friend ..... somehow, I think your search will be a long and difficult one.
If you want to post comments about things which obviously have no meaning for you - do it somewhere else.
And I'm sorry this is in English; I don't speak moron ...
nowayavailable 3 years ago
It isnt HMRC but Fujitsu Services currently have the contract for supplying IT services to HMRC that is at fault. In netherton(liverpool) where they process tax credit forms & CIS forms the managers there employ users to key this data into their system without even security checks & people who claim newtax credit have their details sent over email by IT staff without any security enabled, plus peoples details are recorded on CD-roms and left lying around in unlocked cupboards.
mandyblisss 4 years ago
Thanks for your comments, mandyblisss.
If you would like to talk some more, please send me a message by clicking on my name to the right of the video.
I'd love to find out more!
nowayavailable 4 years ago