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MDR Escher - Dr. Frank Lorenz über Callcenter-Rhetorik

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Uploaded by on Jan 29, 2011

Das MDR Ratgeber-Magazin von Peter Escher berichtete am 27. Januar über Gewinnspielfallen durch Callcenter. Der Leipziger Sprechwissenschaftler Dr. Frank Lorenz erläutert einige Methoden und Tricks der Callcenter-Agenten.

Quelle: MDR, http://www.mdr.de/escher/

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Science & Technology

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