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Oracle's Anthony Lye on its Social CRM strategy

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Uploaded by on Oct 22, 2008

Oracle's Senior Vice President for CRM, Anthony Lye, outlines how, by bringing Web 2.0 tools into the enterprise, Oracle's Social CRM strategy will enable businesses to meet the changing expectations of 21st Century customers and employees.

He explains the business drivers behind the development of Social CRM and how it will support the creation of engaged customer communities and foster improved collaboration and knowledge sharing.

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