Customer Service Training Tips : The Importance of Attitude in Customer Service
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The closed captioning text is way off. Not minor typos, but large errors that sometimes contradict what the speaker is saying. ("likely" was written as "unlikely", for instance.)
SemainedeBonte 1 year ago
Rule#1: Be nice ONLY to polite customers. #2: Make rude customers feel stupid by offering a smile as they yell at you. #3: If a rude customer wants you to check the backroom for an item that is out of stock, take that time to go into the back room, have a seat, take a nice 3-4 minute break, and go back to the customer empty-handed (even though you did, in fact, find the item they were demanding you search for). #4: Always let the red-faced customer be aware of your indifference to their plight.
AngryOpiumWhore 2 years ago