Memorable Hotel Brand Experiences - The little things count!

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Uploaded by on Sep 29, 2008

http://www.younghotelier.com - Joao Rocco, Director Service Culture for Starwood Hotels & Resorts EAME tells us about a few simple and memorable hotel brand experiences during his travels around the world. When it comes to hotel brand experiences, it really IS the simplest things that make a huge difference!

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