SBTI Show 02: Emergency Room Case Study

The facility is a medium-sized hospital serving five communities in south central Texas. It had gained a reputation for long emergency room waiting times, resulting in local residents driving 30 miles or more to hospitals in neighboring major metropolitan areas. The facility also experienced declining customer satisfaction ratings. The hospital hoped to improve its wait times in order to keep more of the communities' residents visiting their facility, closer to home.

SBTI was selected to send a Master Black Belt consultant to select the project team and lead the project. Team members were selected from the Emergency Department (ED) and other ancillary departments including laboratory, radiology, materials management, and registration. The team worked through SBTI's Lean Sigma DMAIC roadmap using Six Sigma and Lean tools to identify the sources of the problems leading to long wait times.

To read more on this, please visit http://sbtionline.com/Videos/emergency-room-case-study/

Category:

Education

Tags:

• six
• sigma
• lean
• healthcare
• emergency
• room
• satisfaction
• business
• health

[rn87mom94]

The video mentions increased costs. A lot has happened in the economy since 2008. What is your cost to maintain a LWBS rate of less than 1% now? Also, what is your wait for ESI level 2, ESI level 3 and ESI level 4s now?

[rickbar123]

kkllllllll

[jameslouis]

Great job! Relative to the DMAIC process, I'd be very interested in learning more about the details of the project: Project Charter, VOC, COPQ, KPIV, KPOV, Descriptive Stats, Control Charts and other Six Sigma Tool results. Is there a white paper for this project?

[auntlatoya]

Great Job. We are currently using the lean process to improve our ED - a 60 bed department with a current 4-5 hr avg length of stay for discharged patients. Great to see it can work.

[bizpulse]

Well done! It's often hard to explain what Six Sigma is to the lay person, but presenting results like these is probably among the best ways of getting that understanding.

Carol