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[quizman1967]

loves you that bird

Great!

[Schoie1981]

@Lizz0811 haha no its not Ryan from Eastenders... its me :)))) 

[PlusNetTV]

@takineti glad to hear that things seem to be better. You can safely identify yourself by logging into our WEbsite then clicking Help & Support > View your questions > select 'Closed Questions in the last 30 days' and then supply me with one of the 'Question ID's' that starts with a '4' ^BP

[takineti]

@PlusNetTV I appreciate your offer to help. I don't know how I'd safely identify myself here. I believe in credit where credit's due, I've gone through a period of about 4 days with no major problems, however I do NOT feel secure in the knowledge that if my connection suffers further problems that I will receive help I'm entitled to by your team. The weak 'Dell' excuse has dented my confidence in Plusnet. I can assure you, that excuse was used, quite a few times!!!

[PlusNetTV]

@takineti This should be *exactly* what you need to click on (presuming you have a Windows machine of course).

Start > Control Panel > Network & Internet > Network Connections > Right click Intel Centrino and left click Properties ( not Wireless Properties ) > Click Configure > Click Advanced > Select property "802.11 N-mode" > Select value "Disabled" > Click OK ^BP

[PlusNetTV]

@takineti the Dell Wireless chipset issue is something that the support team should be familiar with and I'll happily follow that up if you provide me some means of identifying your account? I certainly *don't* think that our support staff are inadequate though. It's primarily their job to make sure your *router* is able to connect to the Internet (which I'm sure it is), anything your side of the router is typically your responsibility, although we'll do our best to help ^BP

[takineti]

@PlusNetTV In addition, when I told a guy I sought advice from on the phone, he said that the 'unable to deal with Dell products' as absolutely ridiculous! Anyone half decent in the technical game should never have to use this as an excuse, that is what he told me, I swear!. It seems to display the level of amateurism in your technical support team.

[takineti]

@PlusNetTV Good of you to offer me this info. Unfortunately I'm not great with the tech lingo, that's another of the faults with your support team, they ASSUME that u know all the terminologies, not fair!, it's simply not my strength, EG., I could tell them my problems in German, would that be fair on them? No! They're just SO patronising when they're not being aggressive. I notice u don't deny that they're so inadequate that they can't cope with something simply coz it's Dell.!!

[PlusNetTV]

@takineti our helpdesk don't offer a computer consultancy service, although we will try our best to help you resolve any problems with connectivity between your router and the Internet. See my reply to your other comment that /may/ help with the problems you're presumably having with the laptop ^BP

[PlusNetTV]

@takineti is the problem with your wireless signal or the router intermittently restarting? If so then I suspect an incompatibility between the wireless chipset in the router we supply and the chipset used by your laptop. You can try disabling Wireless N on the laptop by navigating to Control Panel, Network & Internet, Network Connections, Intel Centrino, Properties ( not Wireless Properties ), Configure, Advanced, select property "802.11 N-mode", select value "Disabled", OK ^BP