Customer Care Guru on Handling Complaints

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Uploaded by on Jun 29, 2009

Innovators Forum blog at www.CiscoInnovators.com features Janelle Barlow, expert and author on how to best handle customer complaints, turning them from a nuisance into a gift to your business.

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  • Janelle and many other have known this for many years but, if hasn't gotten better. It has gotten worse. I would advise far to many cmpany they should close... I hope to see much better customer service on the other side of this recession

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