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A lesson in Cross Cultural Communication

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Uploaded by on Nov 12, 2010

What is Cross Cultural Communication?

Cross-cultural communication describes the ability to successfully form, foster, and improve relationships with members of a culture different from one's own. It is based on knowledge of many factors, such as the other culture's values, perceptions, manners, social structure, and decision-making practices, and an understanding of how members of the group communicate--verbally, non-verbally, in person, in writing, and in various business, volunteer work and social contexts, to name but a few.

Like speaking a foreign language, leadership or riding a bicycle, cross-cultural communication involves a skill component that may best be learned and mastered through instruction and practice: simply reading about it is not enough.

Understanding cross-cultural communication will help you with knowledge, understanding, and skills you need to communicate, work and cooperate effectively across cultural barriers.

Some cultures move quickly to the point; others talk about other things long enough to establish rapport or a relationship with the other person. If discussion on the primary topic begins too soon, the group that needs a "warm up" first will feel uncomfortable.

Advices
• Be patient and forgiving rather than hostile and aggressive
• Respond slowly and carefully in cross-cultural exchanges, not jumping to the conclusion that you know what is being thought and said.
• To stop, listen, and think, take a deep breath
• Reflect before you act
• Slow down and think
• Misinterpretation is often the source of the problem.
• Give the benefit of the doubt
• Be and active listener, confirm your understanding

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Uploader Comments (JesperFriis)

  • I don't get it....Was there something cut off or left out????

  • @GlobalChangeAgent - cross cultural communication here is an interspecies interaction, so animals and humans learn to communicate. horses have a different culture than people, we can though still learn to communicate and work together

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All Comments (4)

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  • @ilovety65 - Thanks!

  • thanx for posting,glad you are well.I love your vids!

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