http://www.waterproofmusic.com/swimp3.html - In this video we make some easy recommendations for troubleshooting any problems you may be having with your swimp3 player.
If you're having trouble with your Swimp3 Waterproof MP3 player this article will be of interest to you. We occasionally receive emails from customers who tell us they are having a problem with their Swimp3 player. As retailers for the SwiMP3, here are the basic troubleshooting steps that we advise our customers to try, and in most instances gets them swimming to music in no time.
Problem: The player doesn't turn on.
Suggestion: Charge the battery in the player for at least three hours, this will allow it to fully charge. You can charge it by plugging it into the USB port on your computer or by using a USB wall charger (sold separately). If you do choose to use a computer to charge it, be sure your computer is turned on. If there is no power to the computer, then no power is going to the USB port to charge the Swimp3 player.
Additional Tip: The charging answers are in the Green Indicator Light. * If the green light is flashing off and on, then your SwiMP3 player is charging * If the light is solid green, the SwiMP3 player is fully charged * If you have no green light - then it is not receiving a charge - check the connection, make sure its plugged in properly, or check to see that there is power from the computer or USB wall charger.
Problem: I have charged my player, the light is solid green, but no music plays.
Suggestion 1: Have you loaded music onto the player? Try adding a few mp3 or wma files and test it again.
Suggestion 2: If the power is on, you loaded music, clicked the Play button and no music comes out, press and hold the RESET button for 4 seconds. It's kind of like rebooting your computer when it crashes. Many times a simple reset clears up any challenges.
If that doesn't work, then it could be the * volume * incompatible files or * folders
Volume: On some units the factory volume setting is very low.
Solution: Try turning up the volume by pressing and holding the "+" PLUS button. If you click the "+" button it changes the song, pressing and holding the button will actually control the volume. And if its too loud, press and hold the "-" MINUS button to bring the volume back down.
Incompatible Music Files: If you have loaded a music file that is not compatible, it simply won't play. The SwiMP3 player works with mp3 or wma files, but not aac (like from iTunes).
Solution: Remove the incompatible files. Convert your other music files to mp3 or wma, and if you are importing your songs direct from itunes, you'll need to convert them to mp3s first.
Incompatible NON-Music Files: An MP3 player is similar to a Thumb Drive or Flash Drive because it can hold any kind of file that will fit in the drive's capacity. However, if you have loaded an incompatible file - including JPEGs, Cover Art, Word Docs, anything that is not an MP3 or WMA file, the player simply can't translate it into music.
Solution: Remove the incompatible files, leaving only your mp3 or wma files in your root directory.
Folders: The mp3 player is not able to open folders and play music files stored inside, to the Swimp3 player the folder is simply an un-playable file.
Solution: Open the folders, move or copy the music files into the root directory (remember, mp3 or wma - not aac), then delete the folders.
By following these simple steps, you and your SwiMP3 will be making beautiful, musical laps together right away.
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