SXSW 2010 Interview with Frank Eliason - Part 2

Kirk Skodis of Trustworthy caught up with @ComcastCares for an in-depth conversation about the day-to-day practice of social media response. Frank Eliason is Director of Digital Care at Comcast. This is Part 2 of a 4-part interview. We discuss reply/engagement ratios, the difference approaches to response on Twitter, Facebook, forums and blogs, and how long it takes before a customer's tweet is considered stale. http://blog.gettrustworthy.com

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People & Blogs

Tags:

• Trustworthy SXSW
• SXSW 2010
• Comcast
• ComcastCares
• Frank Eliason
• Kirk Skodis
• social media response
• SCRM