Lisa Cotton - CIGNA Customer Experience

www.cigna.com | CIGNA's Video Customer Experience Series | Lisa Cotton always thought she had another day before needing to become accountable for her health and lifestyle management. It wasn't until after receiving a blood pressure check during a Health Awareness Day held at her workplace, Ferguson that Lisa realized "another day" was today.

"There was a history of heart problems and diabetes in my family," said Lisa. "I was in treatment for my diabetes; however I wasn't vigilant about taking medication or watching what I ate."

At a Health Awareness Day, Lisa walked by an empty biometric testing area and asked the nurse for a blood pressure check. Then reality hit. Haunted by the doctor's words "you could possibly be having a stroke or a heart attack," Lisa immediately scheduled an appointment with her doctor that evening. While in the doctor's office her blood pressure continued to rise and she ended up spending the night in the hospital on a nitroglycerin drip.

Lisa's close call inspired her to take advantage of Ferguson's wellness program, Positive Steps. By utilizing CIGNA's online stress and weight management tools and working with the Positive Steps team, Lisa regained control of her health by establishing healthy eating habits and a healthy lifestyle. She also enrolled in the CIGNA Tel-Drug Home Delivery Pharmacy program.

"Lisa's story touched me. Our goal is to educate our associates to be proactive about personal health," said Bridget Varney, Ferguson Wellness Team Coordinator. "Partnering with CIGNA enriches the benefits that we offer to help our associates take those important steps to get healthy. Wellness works."

Thanks to the support from the Positive Steps team and self perseverance, Lisa lost four pounds and has maintained excellent blood pressure readings. "I want to live," said Lisa. "But I don't just want to live, I want to live healthy and I want to have a good quality of life."

Category:

Education

Tags:

• CIGNA
• health care
• healthcare
• treatment
• customer service
• insurance
• awareness
• eating habits
• blood pressure
• stroke
• heart attack
• Ferguson
• wellness
• Positive Steps
• self perseverance
• exercise
• weight control
• Lisa Cotton
• health advocate
• preventative care
• benefits
• lifestyle
• interview