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Uploaded by StevenDiebold on Dec 3, 2009
a short presentation on how to map the customer experience
Education
Standard YouTube License
Can you please clarify the difference between a point or pain and a disconnect as described on your results slide?
jhinesaustin 2 months ago
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Can you please clarify the difference between a point or pain and a disconnect as described on your results slide?
jhinesaustin 2 months ago