Rating is available when the video has been rented.
This feature is not available right now. Please try again later.
Published on Jun 2, 2014
In this short video learn how you can give your customer service agents the tools they need in Microsoft Dynamics CRM. See how you can set up everything in one Service Management place, including SLAs and entitlements, and countdown timers for case resolution. http://go.microsoft.com/fwlink/?LinkI...